THC Vape warranty cross-border before you order

The checks behind every shipment

We work with distributors who order between a few hundred and a few thousand units at a time, and we treat both ends the same way: a written specification, a sample you approve, and a production run that matches the sample.

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Flavour drift between batches is the quiet killer of repeat orders. We retain a sealed reference sample from every run so a complaint six weeks later can be compared against what actually left the building.

How the price is actually built

Custom printing raises the unit price and lowers the marketing cost. For distributors the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.

Freight is quoted separately and honestly. Bundling it into the unit price looks tidy and hides the one line that changes most often between shipments.

How we structure a first order

Factory capacity matters more than factory size. A line that can hold a tolerance across 5,000 units is worth more than a showroom that can produce 50,000 on paper. We qualify capacity by running a repeat order and measuring the drift.

Sourcing trips still matter for volume buyers. Seeing the line, the ageing room and the packing station tells you in an hour what six emails cannot. We host visits by appointment and we do not stage them.

• Mixed SKU cartons to spread first-order risk
• Batch codes traceable from carton back to production date
• Artwork proof plus physical dummy for custom packaging
• Seven-day defect reporting with replace-or-credit
• Named account contact who has handled the product
• Reference sample retained from every batch

How orders move from factory to shelf

If you dropship, we can label cartons to your format and omit our documentation from the outer box. It is a small operational detail that decides whether your customer sees a supplier or a partner.

We ship from Shenzhen and Guangzhou: air express for samples and part loads, sea freight for volume. Typical production lead time is 28 working days after artwork approval, plus transit. We quote both routes so you can see the trade-off instead of guessing at it.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

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